Shipping Policy

Processing Times

Orders are generally dispatched within 1-3 business days.

During product launches, sales, and pre-order periods, dispatch times may be longer.

Shipping

We currently ship Australia-wide.

Shipping is included in the displayed product price unless otherwise stated.

All parcels include tracking. Tracking information will be emailed once your order has been dispatched.

Delivery Times

Delivery estimates vary depending on your location and shipping provider.

Metro areas typically receive parcels within 2-7 business days after dispatch. Regional areas may take longer.

Delivery estimates are not guaranteed.

Pre-Orders

Pre-order items will be shipped on or around the advertised release date.

If your order contains both pre-order and in-stock products, your entire order may be shipped together unless otherwise stated.

Incorrect Addresses

Please ensure your shipping details are correct before placing your order.

If a parcel is returned due to an incorrect address, additional shipping charges may apply.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery is outside our control.

If your parcel appears lost, please contact us and we will assist in lodging an enquiry with the carrier.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 7 days and provide photographs of the following items. This allows us to resolve the issue as quickly as possible.

• The packaging
• The shipping label
• The damaged product