Dynasty Scents Policies
Welcome to Dynasty Scents. By accessing our website or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before placing an order.
Dynasty Scents is an Australian business offering premium automotive fragrance products, including but not limited to fragrance sprays, air vent diffusers, diffuser refill oils, reed diffusers, and fragrance bundles.
Throughout these Terms, "we", "our", and "us" refer to Dynasty Scents.
By using our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, you should not use our website or purchase our products.
We strive to ensure all product descriptions, images, and pricing are accurate.
As many of our products are handcrafted or filled by hand, minor variations in appearance, colour, or fill level may occur.
Product images are for illustrative purposes only.
All prices are displayed in Australian Dollars (AUD). Prices are subject to change without notice.
Shipping is included in the displayed product price unless otherwise stated.
Once an order has been placed, you will receive an order confirmation by email.
We reserve the right to cancel or refuse any order for any of the following reasons:
If your order is cancelled after payment has been received, you will receive a full refund.
Certain products may be offered as pre-orders.
Estimated shipping dates are provided as a guide only and may change due to manufacturing, supplier, or shipping delays.
If delays occur, we will provide updates via email and/or our social media channels.
By placing a pre-order, you acknowledge that shipment dates are estimates only.
Orders are generally dispatched within our advertised processing times.
Delivery timeframes are estimates only and are outside our control once your parcel has been collected by the shipping carrier.
Tracking details will be provided once your order has been dispatched.
Dynasty Scents is not responsible for delays caused by shipping providers, weather events, or other circumstances beyond our control.
Customers are responsible for ensuring their shipping address is correct at the time of purchase.
If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be resent.
Due to the nature of fragrance products, we cannot accept returns for change of mind.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Where appropriate, we may offer:
Photos of damaged products and packaging may be required.
Nothing in these Terms excludes your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Our products are designed for fragrance purposes only. Customers agree to use all products in accordance with the supplied instructions.
To the maximum extent permitted by law, Dynasty Scents shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Our liability is limited to the replacement or refund of the affected product where required by law.
All content on this website, including logos, branding, product names, photographs, graphics, and written content, remains the property of Dynasty Scents unless otherwise stated.
No content may be copied, reproduced, or used without written permission.
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
We only collect information necessary to process orders, provide customer support, and improve our services.
We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon publication on our website.
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Queensland.
Questions
Contact us if you need help understanding this policy before placing an order.
